Exchanges and Returns

If you are not completely satisfied with your products purchased from Fibre Leather Goods, you may return item in its original condition for a refund or exchange within 14 days from delivery. This will be reimbursed via the same payment method as was used initially. Please note we do not accept and process refunds on sale items.

To qualify for a refund, you will simply need to:

  • Return the goods to us within 14 days of the original purchase date.
  • Fill in the Exchanges and Returns form and include this in your parcel.
  • Provide proof of purchase.
  • Ensure items are in the original saleable condition, show no signs of wear and returned in the original packaging. We are unable to accept returns on items that have been damaged after purchase.
  • Please ensure you get in touch via contact us hello@fibreltd.co.nz for any Returns and Exchange before the goods being returned to us. This will ensure prompt processing of your refund/exchange.
  • Return postage costs are to be covered by the customer, but we will not ask you to pay any further shipping costs if you choose to exchange your order for a different size or style. We recommend that you use a trackable method of postage, as we cannot be held responsible for any items lost in transit.

Returns are to be shipped to:
Unit 4, 45 Karepiro Drive
Stanmore Bay, Auckland 0932,Email: hello@fibreltd.co.nz

If we cannot fill your order or provide you with a requested exchange we will issue you with a full refund.

All refunds will be processed via the original method of payment and will be processed by us within 3-5 business days of receipt of your returned order. Please note that depending on your credit card provider it may take an additional 2-10 days to post to your account. We have no control over banks processing times or policies.

Please note we do not offer exchanges for products shipped outside of New Zealand. 

Faulty Returns

We pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return an item purchased from our website.

If there is any fault with the products please email hello@fibreltd.co.nz and make us aware of the situation along with including a proof of purchase. This must happen within the first 7 days of your purchase and will be assessed by our quality management team. Once confirmed you may then send the garment back to us and we will repair, replace, exchange or refund (if the situation cannot be remedied through the other ways) for you depending on the situation.

Refunds for faulty products will be processed and notified once items are inspected and accepted the return. This will be reimbursed via the same payment method used initially.

Our In-store Exchange and Returns Policies differ to that of our Online Policies.

INSTORE REFUND POLICY :

We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. Consumer Protection helpline 0508 426 678 (0508 4 CONSUMER) www.consumerprotection.govt.nz

Please read article below
https://www.consumer.org.nz/articles/returns-and-refunds#article-just-changed-your-mind