Shipping and Returns

SHIPPING

Shipping in New Zealand

Delivery charges are based on a product weight and per ticket price.  Delivery charges cover packaging and delivery. Delivery cost is shown on checkout under Shipping Method.

 We aim to dispatch all orders within 48 hours, via DHL or Courier Post. You will receive your item(s) usually within 3-5 business days. Please note rural deliveries may take up to 7 business days depending upon the service in your area.

 

SHIPPING INTERNATIONALLY

Shipping to Australia

Orders up to 2 items - $20 NZD

We ship via DHL. For security reasons, all orders require a signature upon delivery, please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.

 

Rest of the world

Orders up to 2 items - $40 NZD (GST Inc.)

We ship via DHL. For security reasons, all orders require a signature upon delivery, please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.

 

IMPORT CHARGES

Please note that orders shipped to countries other than New Zealand which incur customs or import duty charges when the order reaches its destination country. They must be paid by the receiver. We have no control over these charges and we cannot foresee what they will be.

Customs regulations and fees can vary from country to country. Please contact your nearest customs office for more details. If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.

Please note that if these charges are applied, the period of delivery could be affected.

EXCHANGES + RETURNS Online Order - returns

We offer a 100% money back service on all full priced purchases from our website .If you receive an item and you are not 100% happy with the fit, you can return it to us within 14 days for a full refund. This will be reimbursed via the same payment method as was used initially

To qualify for a refund in full, you will simply need to:

Return the goods to us within 14 days of the original purchase date

Ensure items are in the original saleable condition, show no signs of wear and returned in the original packaging. We are unable to accept returns on items that have been damaged after purchase.

Please ensure you complete and enclose the Returns/Exchange Form with the goods being returned to us. This will ensure prompt processing of your refund/exchange.

Return postage costs are to be covered by the customer, but we will not ask you to pay any further shipping costs if you choose to exchange your order for a different size or style. We recommend that you use a trackable method of postage, as we cannot be held responsible for any items lost in transit.

 

Returns are to be shipped to:

Unit 4, 45 Karepiro Drive

Stanmore Bay, Auckland 0932

Mob: +64 021 396 635

E : rabin@fibreltd.co.nz

 

If we cannot fill your order or provide you with a requested exchange we will issue you with a full refund.

 

All refunds will be processed via the original method of payment and will be processed by us within 3 business days of receipt of your returned order. Please note that depending on your credit card provider it may take an additional 2-10 days to post to your account. We have no control over banks processing times or policies.

 

Faulty Returns

 We pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return an item purchased from our website.

 If there is any fault with the products please email rabin@fibreltd.co.nz  or contact us on call 021 396 635 and make us aware of the situation along with including a proof of purchase. This must happen within the first 7 days of your purchase and will be assessed by our quality management team. Once confirmed you may then send the garment back to us and we will repair, replace, exchange or refund ( if the situation cannot be remedied through the other ways) for you depending on the situation.

 

Refunds for faulty products will be processed and notified once items are inspected and accepted the return. This will be reimbursed via the same payment method used initially.

 Our In-store Exchange + Returns Policies differ to that of our Online Policies.

 INSTORE REFUND POLICY :

 We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. Consumer Protection helpline 0508 426 678 (0508 4 CONSUMER) www.consumerprotection.govt.nz

Please read article below

https://www.consumer.org.nz/articles/returns-and-refunds#article-just-changed-your-mind